SHIPPING

We aim to deliver all products to you within 4 to 5 business days. Our staff is working hard to pack and prepare your orders and our delivery vendor will pick up the items to deliver to you.

We also seek your understanding that due to the current COVID situation, we have limited delivery slots to send your parcel out. If you have not received your item in 2 weeks from your order date, please drop us an email at was-sg@kwangsia.com.

 

PRODUCT RETURN/EXCHANGE

If you are not fully satisfied with the goods you have received, you can return them to us for an exchange within 10 days of receipt.

We regret that exchanges or refunds (unless permitted by law) do not apply to several types of good such as sunglasses, scarves, belts, inner-wear, swimwear and jewelry due to hygiene and product integrity reasons. Kindly contact us for more information. 

Only regular priced items may be exchanged or refunded.

Sale items cannot be exchanged or refunded. 

In the event if you have to deliver your return package back to us, please note that there will be an additional payable amount of $20.  

 

RETURN PROCEDURE

To request for a return, please drop us an email at was-sg@kwangsia.com with your order reference number.

Please check goods thoroughly upon delivery before removing any attached tags (including security tag) and before disposing of any original packaging. All returned items must be unworn, unwashed, undamaged and unused, complete with original tags and/or original packaging if applicable. 

All refunds and exchange is subject to proof of purchase with WAS.SG’s original invoice must be presented together with all original and undamaged packaging. 

Returns that do not meet our policy will not be exchanged/refunded. 

 

REFUNDS

All goods sold are strictly non-refundable in cash or credit card (unless permitted by law). If your refund is applicable, we will send you a credit certificate for the amount of the refunded credit within 14 working days.

Amount refunded will exclude the original cost of shipping. 

      

    GIFTING


    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.  
     
    If the item wasn’t marked as a gift when purchased, please notify us via email at was-sg@kwangsia.com. We will send a refund to the gift giver in the form of a gift certificate, which would be valid for 3 months.